MEET OUR TOP-NOTCH EXECUTIVE HOST TEAM
I’m Lee Buteau. I’ve been an Executive Host since 2011. Before joining the Indiana Grand Racing & Casino team, I served customers in a variety of fields ranging from the retail industry to the food services industry in various operations and management roles and also spent some time in law enforcement. Working as an Executive Host at Indiana Grand Racing & Casino allows me to meet new people and also interact and entertain guests who visit frequently. I like helping guests as much as possible…the bigger the smile…the happier they are…and my goal is for everyone to have a great time. Please don’t hesitate to contact me before your next visit to make all of your arrangements for a fun and memorable time. Email me at Lee.Buteau@indy-grand.com
KAREN DAY – HOMETOWN: RUSH COUNTY, IN
I’m Karen Day, an Executive Host at Indiana Grand Racing & Casino. I started working at the casino in February of 2009. In my previous role as a Slot Department Supervisor, I was able to work one-on-one with all of our guests on the casino floor. I always like to take some time to get to know new guests and I also enjoy visiting with our guests who have been coming to our casino since we opened. I come to work every day ready to provide the best service possible to all of our guests. By doing so, I can go home each night knowing that I did my part to make sure that everyone had a good time during their visit. Feel free to contact me before your next trip. I’ll be ready to help you with your questions and needs. Email me at Karen.Day@indy-grand.com
HANNAH THIEKE – HOMETOWN: KOKOMO, IN
I’m Hannah Thieke. I come from the Hollywood Casino by way of the executive side of the business. My background in coaching and playing women’s collegiate basketball for 4 years brings an energetic focus on people. I have a passion to provide the best experience in customer service possible. With my proven customer service background I am confident I will deliver the same great service to each player I come in contact with. Click on my picture and I will ensure that your next visit to Indiana Grand Racing & Casino will be Grand! Email me at Hannah.Thieke@indy-grand.com
NICK VENICE – HOMETOWN: MICHIGAN CITY, IN
I’m Nick Venice, and I’ve been in the gaming industry for more than 10 years – mostly working with horse tracks and off-track betting locations in the Chicago area, Anderson and downtown Indianapolis. I was part of the team that opened our sister property, Hoosier Park’s Winner’s Circle. As one of Indiana Grand Racing & Casino’s newest casino host, I’m excited to share my horseracing enthusiasm with you! I want to deliver the complete gaming experience with personalized customer service. Just so you know, I treat my casino guests as if they are a part of my family. I look forward to building lasting relationships and loyalty with you and all of our guests here at Indiana Grand Racing & Casino! Email me at Nicholas.Venice@indy-grand.com
PLAYER DEVELOPMENT EXECUTIVE
Jackie Lawrence – Hometown: Indianapolis, IN
I’m Jackie Lawrence. I’ve been a Host for the Player Development team since May of 2010, and was recently promoted to the position of Player Development Executive. I have an extensive background in customer service. Prior to joining the Indiana Grand Racing & Casino team, I spent more than a decade in the airline industry providing the best service to customers so that they would have a wonderful travel experience. I’m committed to delivering the same level of top-notch service to our players here at Indiana Grand Racing & Casino. I want to ensure that our guests have an excellent gaming experience during every visit. I truly enjoy taking care of your hospitality needs.
Please contact me when you’re planning a visit to the casino so that I can make every effort to make your visit a memorable one. Email me at Jacqueline.Lawrence@indy-grand.com
DIRECTOR OF VIP SERVICE & RELATIONSHIP MARKETING
Jim Mackie – Hometown: Sunman, IN
I’m Jim Mackie. I’m a 12-year veteran of the gaming industry, and I’ve been with Indiana Grand Racing & Casino since December of 2008. In my role as Director of VIP Service & Relationship Marketing, I oversee my team of Executive Hosts and Player Development Executives to make sure that they are providing the highest possible level of personalized service to our guests, and that each and every one is treated like a true “VIP”. I’m proud to say that we have one of the best Player Development teams in the Midwest region. I’m also very proud of our exclusive VIP amenity program. It provides a wide variety of unique, high end services designed exclusively for our most valued players. It’s my goal to provide the best possible gaming experience to our guests, and to exceed their personalized service expectations.
I’m here to ensure that your trip to Indiana Grand Racing & Casino is excellent in every way, so please feel free to contact me at your convenience. Email me at James.Mackie@indy-grand.com