MEET OUR TOP-NOTCH EXECUTIVE HOST TEAM

SENIOR EXECUTIVE HOSTS

Jackie Lawrence – Hometown: Indianapolis, IN

JackieLawerence-rev I’m Jackie Lawrence. I’ve been a Host for the Relationship Marketing team since May of 2010, and was recently promoted to the position of Senior Executive Host. I have an extensive background in customer service. Prior to joining the Indiana Grand Racing & Casino team, I spent more than a decade in the airline industry providing the best service to customers so that they would have a wonderful travel experience. I’m committed to delivering the same level of top-notch service to our players here at Indiana Grand Racing & Casino. I want to ensure that our guests have an excellent gaming experience during every visit. I truly enjoy taking care of your hospitality needs. Please contact me when you’re planning a visit to the casino so that I can make every effort to make your visit a memorable one. Email me at Jacqueline.Lawrence@indy-grand.com

Karen Day – Hometown: Rush County, IN

KarenDay-rev I’m Karen Day, a Senior Executive Host at Indiana Grand Racing & Casino. I started working at the casino in February of 2009. In my previous role as a Slot Department Supervisor, I was able to work one-on-one with all of our guests on the casino floor. I always like to take some time to get to know new guests and I also enjoy visiting with our guests who have been coming to our casino since we opened. I come to work every day ready to provide the best service possible to all of our guests. By doing so, I can go home each night knowing that I did my part to make sure that everyone had a good time during their visit. Feel free to contact me before your next trip. I’ll be ready to help you with your questions and needs. Email me at Karen.Day@indy-grand.com

EXECUTIVE HOSTS

Joel Wilcox – Hometown: Cicero, IN

JoelWilcoxHeadshot I’m Joel Wilcox. Prior to joining the team at Indiana Grand, I worked four years in Guest and Host Services at Hoosier Park Racing & Casino. My experience at Hoosier Park showed me how much I LOVE working in the Entertainment, Gaming and VIP Service Industry. I genuinely find satisfaction in providing the best personalized service, and having the opportunity to build positive, enduring relationships with our guests. It is important to me that you have a FUN, POSITIVE and ENTERTAINING gaming experience! Feel free to contact me to assist in planning your next visit to Indiana Grand Racing & Casino. Email me at Joel.Wilcox@indy-grand.com

Kimberly Hickman – Hometown: Muncie, IN

KimHickman-web Many of you know me from the Relationship Marketing team in the past, and I’m really excited to move into my new role as an executive casino host, a change that took place at the end of 2015. I’ve been with the Indiana Grand family since the fall of 2010 and served first as a telemarketing representative before taking over duties as the relationship marketing coordinator. Born in Muncie, Ind., my family moved to Shelbyville, Ind. when I was four and I have lived here ever since. I’m proud to be raising my own family here now. I’ve been married for 23 years and have three children and two grandchildren. I have a busy family life and always enjoy watching my daughter play basketball. I love the work environment and the camaraderie that is formed with my coworkers and our guests. I’m excited to be part of an awesome team. Meeting new people every day makes coming to work fun because Indiana Grand is like a giant playground. I look forward to forging even more lasting relationships with the casino’s most valuable customers and will do my part to help our company ensure everyone has an enjoyable experience. Email me at Kimberly.Hickman@indy-grand.com