Ekeblad, Craft nominated for ROSE Service Awards

Indiana Grand Racing & Casino celebrated the nomination of two team members Thursday, March 5 for the 2015 Recognition of Service Excellence (ROSE) Awards. Ray Craft, security officer, and Adele Ekeblad, staff accountant, were each recognized for their outstanding community service and were officially announced as two of 103 individuals in the region nominated for the 2015 honor.

 

Two Indiana Grand Racing & Casino team members were officially announced as 2015 ROSE Award nominees during a special reception Thursday, March 5 at Indiana Grand Racing & Casino. Pictured from left to right includes Greg Dhaene, director of security, Marshawn Wolley, ROSE Award representative, Adele Ekeblad, staff accountant and 2015 ROSE Award nominee, Ray Craft, security officer and 2015 ROSE Award nominee, Missy Berg, ROSE Award representative, Anna Hurst, director of finance and Jim Brown, general manager of Indiana Grand and president, chief operating officer of Centaur Gaming. (Photo by Christine Case)

Two Indiana Grand Racing & Casino team members were officially announced as 2015 ROSE Award nominees during a special reception Thursday, March 5 at Indiana Grand Racing & Casino. Pictured from left to right includes Greg Dhaene, director of security, Marshawn Wolley, ROSE Award representative, Adele Ekeblad, staff accountant and 2015 ROSE Award nominee, Ray Craft, security officer and 2015 ROSE Award nominee, Missy Berg, ROSE Award representative, Anna Hurst, director of finance and Jim Brown, general manager of Indiana Grand and president, chief operating officer of Centaur Gaming. (Photo by Christine Case)

“Both of our very special team members nominated are former ‘Team Members of the Month’ at Indiana Grand,” said Jim Brown, president and chief operating officer of Centaur Gaming and general manager of Indiana Grand. “They are examples of setting the bar high in both customer service as well as their personal lives. And, customer service extends not only to our outside customers, but internal customers as well. These individuals have displayed exceptional service in both areas.”

Brown was joined by Anna Hurst, director of finance, and Greg Dhaene, director of security, for the announcement and recognition of both Ekeblad and Craft. In addition, members of the ROSE Award organization, Missy Berg and Marshawn Wolley, were on hand to present Ekeblad and Craft with a red rose vase along with a ROSE Award service pin.

“For the last 24 years, the ROSE Awards has had the privilege of honoring front line distinguished citizens who help visitors feel like they are at home while visiting the Indianapolis area,” said Wolley. “We thank Adele and Ray for all the work they have done to make Central Indiana a great place to visit.”

Hurst pointed out Ekeblad’s outstanding work ethic and customer service along with leading several initiatives in the finance department since arriving at Indiana Grand in 2012. In addition, Ekeblad is very active in her community in Indianapolis. She serves as a Girl Scout leader, a member of the Damar Guild, and serves as a volunteer for Damar Services, the Indiana Historical Society and the 500 Festival. Ekeblad also serves as a certified foster parent.

“It is really cool to be nominated for something that I love doing,” said Ekeblad. “I love the work I do and appreciate the nomination.”

Dhaene noted that Craft has never missed a day of work since joining the security team in 2008. He has served in numerous community service capacities over the past five decades, including Assistant Commissioner of the Indiana State High School Athletic Association (IHSAA), principal at Shelbyville High School, and past president of the Indiana Basketball Hall of fame located in New Castle. He is best known as the starting guard of the Milan State Champion High School Basketball team, which was featured in the movie, “Hoosiers.” Craft was inducted into the Indiana Basketball Hall of Fame in 1991.

“I have seen the plaque near the team member entrance of fellow team members who have been nominated for the ROSE Awards in the past and was very surprised to receive the call I had been nominated this year,” said Craft. “It is always an honor to be recognized from such a great group of team members like we have here at Indiana Grand and this nomination is very special to me.”

Craft and Ekeblad will join 101 other nominees from Central Indiana as special guests at the 24th annual ROSE Awards Wednesday, March 18 at the Indiana Roof Ballroom. Craft and Ekeblad will once again be recognized for their exemplary service to both the hospitality industry as well as their respective communities.